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Refund and Returns Policy

Returns Policy

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Should a product already be used or worn, we will not accept a refund or return.

Additional non-returnable items:

  • Original Custom made artwork. This incl. paintings, scupltures and any other sort art medium a artwork has been made out of.
  • All Digital products are none refundable. Incl. Wallpapers, custom ordered digital art and online courses.
  • Any item that is returned more than 7 days after delivery
  • After the products has left Ezra Art's premises or the suppliers premises, we are not legible for any damages of a product during shipment. 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged excludes custom ordered artwork. .  If you need to exchange it for the same item, send us an email at we will arrange the courier company to do the collection.

Free Giveaways

Free giveaways are non-refundable.


To return your product, we will arrange the courier to collect the item from the original address used to ship the items.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

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